In my previous role, a customer was dissatisfied with their meal. I listened carefully to their concerns, apologized for the inconvenience, and offered to replace the dish immediately. I also informed the kitchen about the issue to prevent it from happening again. By showing empathy and taking prompt action, I was able to turn the customer's experience around, and they left satisfied.

During a busy shift, I prioritize tasks based on urgency and impact. I start by ensuring that all customers are served promptly and that their orders are accurate. I then focus on refilling beverages and clearing tables to maintain a clean and welcoming environment. I also keep an eye on the kitchen to anticipate any delays and communicate with the team to ensure smooth operations.

I follow strict food safety protocols, including washing hands regularly, using gloves when handling food, and ensuring that all surfaces are sanitized. I also check expiration dates on products and store food at the correct temperatures. By adhering to these practices, I help prevent foodborne illnesses and maintain high standards of hygiene.

I handle stress by staying organized and maintaining a positive attitude. I prioritize tasks, delegate when necessary, and communicate effectively with my team. Taking deep breaths and focusing on one task at a time also helps me manage pressure. By staying calm and efficient, I ensure that both the team and customers have a positive experience.

I contribute to a positive dining experience by being attentive to customer needs, offering recommendations, and ensuring that their orders are served promptly and accurately. I also engage in friendly conversation and provide a welcoming atmosphere. By going the extra mile to make customers feel valued, I help create memorable experiences that encourage repeat visits.