During my previous role at a cafe, a customer was dissatisfied with their meal and demanded a refund. I remained calm and listened to their concerns, acknowledging their frustration. I offered to remake the dish or provide a different option, emphasizing our commitment to customer satisfaction. The customer appreciated the gesture and chose a different meal. This experience taught me the importance of empathy and problem-solving in maintaining customer loyalty.

I prioritize tasks based on urgency and impact on customer experience. I start by ensuring that all orders are processed accurately and promptly. Then, I focus on maintaining cleanliness and organization, which is crucial for food safety and efficiency. I also keep an eye on the dining area to address any immediate customer needs. By balancing these tasks, I ensure a smooth operation and a positive dining experience for customers.

I adhere to strict food handling procedures, including regular handwashing, using gloves, and maintaining proper food temperatures. I also ensure that all equipment and surfaces are cleaned and sanitized regularly. I stay updated on food safety regulations and train regularly to reinforce these practices. By being vigilant and proactive, I contribute to a safe and hygienic environment for both customers and staff.

I would immediately inform the customer about the situation and offer suitable alternatives. I would ensure that the substitute item meets the same quality standards and, if possible, is of equal or higher value. I would also apologize for the inconvenience and assure them of our efforts to prevent such occurrences in the future. This approach helps maintain customer satisfaction and trust in our service.

I have extensive experience with various POS systems, which allows me to process transactions quickly and accurately. I ensure that all orders are entered correctly, manage payments seamlessly, and handle any discrepancies promptly. I also utilize the reporting features of the POS to monitor sales and inventory, which helps in efficient stock management and planning. My proficiency with POS systems enhances operational efficiency and customer service.