In my previous role, I encountered a situation where a patient's insurance denied a significant portion of their claim due to a coding error. I quickly identified the issue, corrected the coding, and resubmitted the claim. I also communicated with the patient to explain the situation and provided them with the necessary documentation to appeal the denial. This proactive approach not only resolved the issue but also maintained the patient's trust and satisfaction.

I stay updated by regularly attending webinars, seminars, and training sessions offered by professional organizations such as the Healthcare Financial Management Association (HFMA). Additionally, I subscribe to industry newsletters and participate in online forums to ensure I am aware of any changes in billing regulations and insurance policies. This continuous learning helps me maintain compliance and provide accurate financial services to patients.

When handling patient inquiries, I first listen carefully to understand their concerns. I then review their account details to ensure accuracy. If there are discrepancies, I work to resolve them promptly. I also provide clear explanations of charges and payment options, including financial assistance programs if applicable. My goal is to ensure patients feel informed and supported throughout the billing process.

I prioritize tasks by first addressing any urgent issues, such as denied claims or overdue accounts that require immediate attention. I then focus on accounts with upcoming due dates to prevent delinquencies. For routine tasks, I use a system of batch processing to handle similar tasks together, which increases efficiency. I also regularly review my workload to ensure I am making steady progress on all accounts.

I have extensive experience with various EHR systems, including Epic and Cerner. To ensure data accuracy, I follow a meticulous process of double-checking all entries before submission. I also collaborate closely with the medical billing team to verify patient information and billing codes. Regular audits and staying updated on best practices in EHR management further contribute to maintaining high data accuracy.