One challenging situation I encountered was during a home visit where a patient was experiencing severe pain and was unable to communicate effectively due to their condition. I quickly assessed the situation, contacted the patient's primary care physician, and administered the prescribed pain medication. I also ensured the patient was comfortable and monitored their condition until the physician arrived. This experience reinforced the importance of staying calm under pressure and effectively communicating with the patient's medical team.

I prioritize tasks by first assessing the urgency and severity of each patient's condition. Critical cases are addressed immediately, followed by those requiring routine care. I also consider the geographical proximity of patients to optimize travel time. Additionally, I maintain open communication with my supervisor to ensure I am aligned with the team's priorities and can adjust my schedule as needed.

I ensure patient confidentiality by always keeping patient information secure and only discussing sensitive details in private settings. I use encrypted communication tools when sharing patient information and avoid discussing patient cases in public areas. Regularly reviewing HIPAA guidelines and participating in compliance training helps me stay updated on the latest regulations and best practices.

In such situations, I remain calm and professional, understanding that emotions can run high. I listen to their concerns without judgment and try to empathize with their perspective. I explain the importance of the care we are providing and the potential risks of not following medical advice. If necessary, I involve the patient's primary care physician or a social worker to help mediate the situation.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure accurate documentation by double-checking all entries before submission, especially when inputting vital signs and medication administration records. I also follow the clinic's documentation protocols and attend regular training sessions to stay current with any system updates or changes.