In my previous role, I encountered a case where a patient was non-compliant with their medication regimen due to lack of understanding. I conducted a thorough assessment and realized the need for education. I spent time explaining the importance of medication adherence, using simple language and visual aids. I also coordinated with the patient's family to ensure they could support the patient. This intervention significantly improved the patient's compliance and health outcomes.

I prioritize tasks based on the urgency and severity of the patient's condition, ensuring that critical cases receive immediate attention. I use a digital task management system to track deadlines and progress. Regular communication with the healthcare team helps in delegating tasks effectively. I also schedule daily check-ins to reassess priorities and adjust plans as needed, ensuring efficient case management.

Effective communication involves active listening, clear articulation, and empathy. I tailor my communication style to the client's language proficiency and cultural background. For healthcare providers, I use concise, medical terminology to ensure accurate information exchange. I also utilize translation services when necessary and encourage open dialogue to build trust and understanding.

Ethical dilemmas require careful consideration of patient autonomy, beneficence, and non-maleficence. I consult with my supervisor or ethics committee to seek guidance. I also document all decisions and actions transparently. Open communication with the patient and their family helps in making informed, ethical decisions that align with their best interests.

I have extensive experience with various EHR systems, ensuring accurate and timely documentation. I adhere to HIPAA regulations by using secure login credentials and encrypting sensitive data. I also conduct regular data backups and participate in cybersecurity training to stay updated on best practices. This ensures patient information is protected and accessible only to authorized personnel.