In my previous role at XYZ Hospital, I led a team that implemented a new patient satisfaction survey system. This initiative not only improved our patient feedback collection process but also identified key areas for service enhancement. By analyzing the data, we were able to make targeted improvements in patient care, resulting in a 15% increase in patient satisfaction scores over six months.

I prioritize quality tasks by assessing their impact on patient safety and care outcomes. Using a risk assessment matrix, I rank tasks based on severity and frequency of issues. This method ensures that high-risk areas receive immediate attention, while ongoing monitoring and preventive measures are maintained for lower-risk areas.

I ensure compliance by staying updated with the latest healthcare regulations and standards. Regular training sessions for the nursing staff and periodic audits of our practices help maintain adherence. Additionally, I collaborate with regulatory bodies for guidance and feedback, ensuring our protocols are always up-to-date and effective.

I address conflicts by fostering open communication and encouraging team members to express their concerns. By facilitating discussions and seeking consensus, I help the team align on common goals. If necessary, I consult with experts or refer to evidence-based guidelines to resolve disagreements and ensure the best practices are followed.

At my previous job, I analyzed discharge data and noticed a high readmission rate for a specific condition. By conducting a root cause analysis, I identified gaps in patient education and follow-up care. Implementing a new post-discharge support program reduced readmissions by 20% within three months, significantly improving patient outcomes.