During my previous role as a library assistant, a patron was upset because they couldn't find a book they needed for an urgent project. I remained calm and listened to their concerns, then offered to check the library's catalog for any available copies. I also suggested alternative resources and helped them locate similar materials. This experience taught me the importance of empathy and problem-solving in customer service.

I prioritize tasks by assessing their urgency and importance. For instance, if a patron needs immediate assistance, I address that first. I also use a to-do list to keep track of daily tasks and deadlines. By categorizing tasks into 'high priority' and 'low priority,' I ensure that critical duties are completed promptly while still managing other responsibilities effectively.

I follow established protocols and double-check each step when processing library materials. For example, I verify the correct barcode and ensure that all items are properly checked in or out. I also maintain a clean and organized workspace to minimize errors. Regularly reviewing procedures and seeking feedback from supervisors help me stay accurate and efficient.

I stay informed by regularly reading industry publications, attending webinars, and participating in professional development workshops. I also follow relevant blogs and social media accounts to keep up with the latest trends. Engaging with colleagues and joining library associations provide additional opportunities to learn and share knowledge.

I have experience using various LMS, such as Koha and Sierra. In my previous role, I was responsible for cataloging new materials, updating patron records, and generating reports. I am proficient in performing basic functions like check-ins, check-outs, and renewals. I am also comfortable troubleshooting common issues and learning new systems as needed.