In my previous role at a cinema, a customer was upset because their reserved seat was given to someone else. I calmly explained the situation, offered them an alternative seat with a better view, and provided complimentary snacks as an apology. This approach not only resolved the issue but also turned the customer's experience positive.

I prioritize tasks based on urgency and importance. For instance, if there are immediate customer inquiries, I address those first to ensure customer satisfaction. Then, I move on to processing ticket sales and managing the queue. Using a to-do list helps me stay organized and efficient.

I have extensive experience with cash handling and various POS systems from my previous jobs. I am proficient in managing cash drawers, making change accurately, and using software to process transactions. I also ensure daily cash reconciliations are completed without discrepancies.

I would empathetically explain the situation to the customer, acknowledging their disappointment. I might offer alternatives such as tickets for another performance or a waiting list for returns. Additionally, I would suggest they consider subscribing to alerts for future ticket releases.

To ensure accuracy, I double-check all transactions and use secure POS systems that verify customer details. I also stay vigilant for any unusual patterns that might indicate fraud, such as bulk purchases or multiple transactions from the same account. Regular training on fraud prevention techniques helps maintain a secure environment.