In my previous role, I facilitated a mediation session between two siblings who were in a dispute over household responsibilities. I listened to both sides, identified the root cause of the conflict, and helped them develop a shared understanding and a mutually agreeable solution. By focusing on their common goals and fostering open communication, we were able to restore harmony and improve their relationship.

I prioritize tasks by assessing the urgency and impact of each family's needs. I create a daily schedule that balances immediate concerns with long-term goals, ensuring no family feels neglected. I also maintain open communication with families to adjust priorities as needed and use tools like calendars and task lists to stay organized.

I build trust by being empathetic, consistent, and transparent in my interactions. I take the time to listen actively and understand their perspectives, showing respect for their values and culture. I also demonstrate reliability by following through on commitments and maintaining open lines of communication to foster a sense of security and mutual respect.

I approach resistance with patience and understanding, acknowledging their feelings and reasons for hesitation. I focus on building a collaborative relationship by explaining the benefits of the support and involving them in the decision-making process. By respecting their autonomy and demonstrating empathy, I aim to create a safe space for them to feel comfortable accepting help.

In a previous role, I worked with a family to set goals for improving their financial stability. Together, we identified actionable steps, such as budgeting and seeking community resources. I provided ongoing support, celebrated milestones, and adjusted the plan as needed. By the end of our time working together, they had achieved their financial goals and felt more confident in managing their resources.