In my previous role, I encountered a situation where the HVAC system malfunctioned during a heatwave, affecting multiple departments. I quickly assessed the issue, identified a faulty sensor, and coordinated with the maintenance team to replace it promptly. This proactive approach ensured minimal disruption and maintained a comfortable working environment for all staff.

I prioritize tasks based on urgency and impact. For instance, if a critical system failure threatens safety or productivity, it takes precedence. I use a ticketing system to track and manage requests, ensuring that high-priority issues are addressed immediately while routine maintenance is scheduled efficiently.

I regularly review and update safety protocols, conduct training sessions for staff, and perform routine inspections to ensure compliance. By maintaining detailed records of all safety checks and audits, I can demonstrate adherence to regulations and quickly address any non-compliance issues.

I approach conflicts with a problem-solving mindset, seeking to understand the root cause and find a mutually beneficial solution. For example, if a vendor fails to deliver on time, I negotiate alternative arrangements or seek compensation while ensuring the facility's operations are not disrupted.

I have extensive experience with various facility management software, such as FMX and UpKeep. These tools help streamline maintenance requests, track inventory, and generate reports. My proficiency in these systems enhances efficiency and ensures that all facility management tasks are completed accurately and on time.