During my externship at a local clinic, I encountered a situation where a patient was non-compliant with their medication regimen. I approached the issue by first understanding the patient's concerns through active listening. I then collaborated with the supervising physician to tailor a more patient-friendly medication schedule and explained the benefits clearly. This approach not only improved the patient's compliance but also enhanced their trust in the healthcare process.

I prioritize tasks by assessing their urgency and importance. Using a method similar to the Eisenhower Matrix, I categorize tasks into four groups: urgent and important, important but not urgent, urgent but not important, and neither urgent nor important. This helps me focus on critical tasks first while scheduling less urgent ones. Regular check-ins with supervisors also ensure that I am aligned with the team's priorities and can adjust my focus accordingly.

Maintaining patient confidentiality is paramount. I adhere strictly to HIPAA guidelines, ensuring that all patient information is stored securely and shared only on a need-to-know basis. I use encrypted communication channels for sensitive information and always double-check that I am not disclosing any details in public or shared spaces. Regular training updates on privacy laws also help me stay current with best practices.

I view feedback and criticism as valuable tools for growth. When receiving feedback, I listen attentively, ask clarifying questions if needed, and express my appreciation for the input. I then reflect on the feedback, identify areas for improvement, and develop a plan to address them. This approach has helped me continuously improve my skills and maintain positive relationships with colleagues and supervisors.

During my externship, I was unexpectedly assigned to a new department that used different software for patient records. To adapt quickly, I first familiarized myself with the new system by watching tutorials and asking questions. I then shadowed experienced colleagues to observe their workflow. Within a week, I was able to independently manage tasks in the new environment, demonstrating my ability to adapt and learn rapidly.