I have extensive experience with various expense management software, including Concur, Expensify, and SAP. I am proficient in setting up expense policies, managing user accounts, and generating detailed reports. My experience has allowed me to streamline the expense approval process, reducing processing times by 20% and improving overall efficiency.

I ensure accuracy by meticulously reviewing each expense report for completeness and adherence to company policies. I cross-reference receipts with the submitted reports and verify against the company's expense guidelines. Additionally, I conduct regular audits to identify any discrepancies and provide training to employees to reinforce compliance.

When discrepancies arise, I first identify the root cause, whether it's a clerical error or a misunderstanding of policy. I then communicate directly with the employee to clarify the issue and provide guidance on how to correct it. If necessary, I escalate the matter to the appropriate department for further review to ensure all expenses are processed accurately and in compliance with company policies.

I prioritize tasks by first categorizing reports based on urgency and complexity. Urgent reports, such as those with travel-related expenses, are processed immediately. I also use a ticketing system to track the status of each report and ensure timely follow-up. By maintaining clear communication with employees and stakeholders, I ensure that all reports are handled efficiently and within the required timeframe.

I implement several strategies to improve efficiency, such as automating routine tasks through software, setting up clear approval workflows, and providing regular training to employees on expense submission best practices. I also leverage data analytics to identify bottlenecks and areas for improvement, allowing me to continuously refine the process and enhance overall efficiency.