I have worked in an emergency room setting for over three years, where I developed strong multitasking and prioritization skills. I am accustomed to handling high-stress situations, such as assisting during trauma cases or managing patient influxes. My ability to remain calm under pressure ensures I can provide efficient support to medical staff and compassionate care to patients. I am also trained in basic life support and emergency protocols, which helps me respond effectively to critical situations.

I strictly follow HIPAA guidelines by only accessing patient information on a need-to-know basis and ensuring all records are securely stored. I avoid discussing patient details in public areas and use encrypted systems for electronic records. Additionally, I regularly attend training sessions to stay updated on privacy regulations. My commitment to confidentiality ensures patients trust the care they receive and protects the hospital from potential legal issues.

I once assisted a patient who was agitated due to pain and refused to cooperate with the medical team. I remained calm, listened to their concerns, and reassured them that we were there to help. By speaking in a soothing tone and explaining each step of the process, I gained their trust. I also collaborated with the team to ensure their comfort and safety. This experience taught me the importance of empathy and effective communication in de-escalating tense situations.

In overcrowded situations, I prioritize tasks based on urgency and patient needs. I quickly assess which patients require immediate attention and communicate with the medical team to allocate resources efficiently. I also ensure that non-critical tasks, such as restocking supplies or updating records, are handled during lulls. My ability to stay organized and focused helps maintain workflow and ensures all patients receive timely care.

I follow strict infection control protocols, such as frequent handwashing, using personal protective equipment, and disinfecting surfaces regularly. I also ensure medical equipment is properly sterilized and stored. I monitor the ER for potential hazards, like spills or clutter, and address them immediately. By maintaining a clean and safe environment, I help prevent infections and ensure the well-being of both patients and staff.