I have over five years of experience working with EHR systems, including implementation, customization, and optimization. I have managed projects involving Epic and Cerner, ensuring seamless integration with existing workflows. My role involved training staff, troubleshooting issues, and ensuring compliance with healthcare regulations. I also collaborated with IT and clinical teams to enhance system functionality, improving patient care and operational efficiency.

I prioritize data security by implementing robust access controls, encryption, and regular audits. I ensure compliance with HIPAA by staying updated on regulations, conducting staff training, and maintaining detailed documentation. I also work closely with IT to monitor system vulnerabilities and address them promptly. By fostering a culture of security awareness, I minimize risks and ensure patient data is protected at all times.

In my previous role, I led the implementation of a new EHR system across multiple clinics. I developed a detailed project plan, coordinated with vendors, and trained over 200 staff members. By addressing challenges proactively and maintaining open communication, the transition was smooth, with minimal disruption to patient care. Post-implementation, I monitored system performance and gathered feedback, making adjustments to optimize usability and efficiency.

I address resistance by involving staff early in the process, explaining the benefits of the changes, and providing comprehensive training. I listen to their concerns and incorporate feedback where possible. By demonstrating how the new features improve efficiency and patient care, I build trust and encourage adoption. I also offer ongoing support to ensure a smooth transition and address any issues promptly.

I optimize EHR performance by regularly reviewing system metrics, identifying bottlenecks, and implementing updates. I gather user feedback to understand pain points and tailor solutions to meet their needs. I also provide continuous training and resources to enhance user proficiency. By fostering collaboration between IT and clinical teams, I ensure the system evolves to support both operational efficiency and high-quality patient care.