I have extensive experience working with Epic modules, including EpicCare Ambulatory and Inpatient, as well as MyChart. In my previous role, I implemented EpicCare Ambulatory to streamline patient scheduling and improve clinical workflows. I collaborated with clinicians to customize templates and order sets, ensuring they met specific needs. My work significantly reduced appointment wait times and enhanced patient satisfaction. I also supported MyChart integration, enabling patients to access their health records and communicate with providers securely. My hands-on experience with these modules has equipped me with the skills to optimize Epic systems for better healthcare delivery.

When troubleshooting Epic system issues, I follow a structured approach. First, I gather detailed information about the problem, including user reports and system logs. I then replicate the issue in a test environment to identify its root cause. Collaborating with end-users and IT teams, I develop and test potential solutions before implementing them in the live system. For example, I once resolved a recurring billing error by identifying a misconfigured workflow and correcting it. My methodical troubleshooting process ensures minimal disruption to operations and maintains system reliability, which is critical in a healthcare setting.

Effective communication between technical teams and clinical staff is crucial. I use clear, non-technical language to explain complex concepts and ensure mutual understanding. Regular meetings and status updates help keep everyone aligned. For instance, during an Epic upgrade, I organized weekly check-ins with clinicians to address concerns and gather feedback. I also created user-friendly documentation and training materials tailored to their needs. By fostering open dialogue and actively listening to their input, I bridge the gap between technical and clinical teams, ensuring smooth collaboration and successful project outcomes.

Staying updated with Epic system updates and certifications is a priority. I regularly attend Epic UserWeb webinars and training sessions to learn about new features and best practices. I also participate in user groups and forums to exchange knowledge with peers. Additionally, I maintain my Epic certifications by completing required coursework and exams. For example, I recently earned the EpicCare Ambulatory certification, which deepened my understanding of ambulatory workflows. By staying current, I ensure that I can leverage the latest tools and functionalities to enhance system performance and support end-users effectively.

In a previous role, I led an optimization project for Epic’s revenue cycle management module. The goal was to reduce claim denials and improve billing accuracy. I analyzed existing workflows, identified bottlenecks, and implemented changes such as automating claim scrubbing and enhancing staff training. These efforts resulted in a 20% reduction in claim denials and a 15% increase in revenue capture. I also worked closely with the billing team to ensure they were comfortable with the new processes. This project demonstrated my ability to drive meaningful improvements in system performance and financial outcomes through strategic optimization.