I have extensive experience in managing various employee benefit plans, including health insurance, retirement plans, and wellness programs. In my previous role, I coordinated with multiple carriers to ensure seamless enrollment and compliance with regulations. I also conducted regular audits to verify accuracy and updated employees on any changes or new offerings.

I prioritize clear and timely communication when addressing employee inquiries. I maintain a comprehensive knowledge base of all benefit plans and use this to provide accurate information. If an issue requires further investigation, I follow up promptly to ensure the employee's concerns are resolved to their satisfaction.

I stay updated on the latest regulations and attend relevant training sessions to ensure compliance. I also implement regular internal audits and collaborate with legal teams to review and update policies as needed. Additionally, I provide training to HR staff to reinforce compliance practices.

I use a combination of prioritization and time management techniques to manage multiple tasks effectively. I create detailed to-do lists and set realistic deadlines for each task. I also leverage project management tools to track progress and ensure nothing falls through the cracks.

In my previous role, I successfully implemented a new wellness program that included fitness challenges, health screenings, and mental health resources. The program saw a 20% increase in employee participation and positive feedback from participants, leading to improved overall employee satisfaction and health outcomes.