During my previous role, we encountered a mass casualty event where multiple patients with varying injuries arrived simultaneously. I quickly assessed the severity of each patient's condition, prioritized care based on immediate life threats, and coordinated with the nursing team to ensure efficient triage and treatment. This experience honed my ability to remain calm under pressure and effectively manage multiple critical situations simultaneously.

I strictly follow hospital protocols regarding patient confidentiality, ensuring that all patient information is stored securely and shared only on a need-to-know basis. I regularly review HIPAA guidelines to stay updated on any changes and apply these practices in all interactions, whether electronic or verbal, to protect patient privacy and comply with legal standards.

I prioritize clear communication with patients, explaining each step of the process to alleviate their fears. Using calming techniques such as gentle touch and reassuring words, I help patients feel more at ease. Additionally, I ensure that patients are as comfortable as possible by adjusting positioning and providing necessary amenities, which significantly reduces their anxiety during stressful emergency procedures.

I approach conflicts with a focus on resolving issues collaboratively and professionally. I listen to all perspectives, seek to understand the root cause of the disagreement, and work towards a solution that benefits patient care. By maintaining open communication and respecting differing opinions, I ensure that conflicts are resolved efficiently and without negatively impacting the team's dynamics.

I am proficient in using a range of emergency room equipment, including defibrillators, ventilators, and IV pumps. My experience includes regular training sessions to stay current with the latest technologies and advancements. I also actively participate in continuous education to enhance my skills and ensure that I can operate all equipment safely and effectively to support patient care.