In my previous role, I encountered a situation where a physician was unable to access patient records due to a system error. I quickly identified the issue as a network connectivity problem and worked with the IT department to resolve it. By ensuring the network was stable and reconfiguring the physician's login credentials, I was able to restore access within 30 minutes. This experience reinforced the importance of staying calm under pressure and collaborating effectively with cross-functional teams.

I believe that interactive and hands-on training sessions are the most effective. I use a combination of live demonstrations, role-playing exercises, and Q&A sessions to keep participants engaged. Additionally, I provide detailed training materials and follow-up support to reinforce learning. By gathering feedback after each session, I can continuously improve the training content and delivery methods to better meet the needs of the users.

Managing change effectively involves clear communication, stakeholder engagement, and a phased implementation plan. I start by identifying key stakeholders and understanding their concerns. Then, I create a detailed communication plan to keep everyone informed about the changes, benefits, and timelines. I also ensure that training and support are readily available to help users adapt to the new system. By involving users in the process and addressing their feedback, I can minimize resistance and ensure a smoother transition.

I prioritize tasks based on their impact on patient care, urgency, and the availability of resources. I use a project management tool to track deadlines, dependencies, and progress. By breaking down larger projects into smaller, manageable tasks, I can ensure that critical tasks are completed on time. I also maintain open communication with team members to adjust priorities as needed and to address any potential roadblocks promptly.

In a previous role, I mediated a conflict between two departments over the use of a shared EHR module. I facilitated a meeting where both parties could express their concerns and needs. By understanding their perspectives, I was able to propose a compromise that balanced their requirements. I also provided additional training to ensure that both departments could use the module effectively. This experience taught me the importance of active listening and finding mutually beneficial solutions.