In a previous role, I encountered a situation where a physician was unable to access patient records due to a system error. I first isolated the issue by checking the user's login credentials and system permissions. Upon discovering a glitch in the software, I escalated the issue to the IT team and provided them with detailed logs. Simultaneously, I implemented a temporary workaround to ensure the physician could continue working. The issue was resolved within 24 hours, and I followed up to ensure the physician was satisfied with the solution.

I prioritize tasks based on the urgency and impact on patient care. For instance, if a critical system failure is preventing patient records from being accessed, that would take precedence over a minor software glitch. I use a ticketing system to categorize issues by severity and assign them a priority level. This ensures that the most critical issues are addressed first, while less urgent tasks are managed in the background. Regular communication with stakeholders helps me stay aligned with their needs and adjust priorities as necessary.

To communicate effectively with non-technical staff, I use clear and concise language, avoiding technical jargon. I also leverage visual aids, such as diagrams or screenshots, to illustrate issues and solutions. Regularly updating stakeholders on the progress of their requests helps build trust and ensures they feel informed. Additionally, I make myself available for follow-up questions and provide training sessions to empower staff with basic troubleshooting skills, which reduces the frequency of support requests.

I stay updated by regularly attending industry conferences, webinars, and training sessions focused on EHR systems. I also subscribe to relevant journals and follow industry leaders on social media to keep abreast of the latest developments. Additionally, I participate in online forums and discussion groups where professionals share insights and best practices. By continuously expanding my knowledge, I can better support the implementation and optimization of EHR systems within the organization.

In a previous role, I was responsible for onboarding new clinical staff onto our EHR system. I developed a comprehensive training program that included both theoretical and practical components. I started with an overview of the system's functionalities and then moved on to hands-on sessions where staff could practice entering data and navigating the interface. I also created a user guide and a FAQ document to support their ongoing learning. Regular follow-up sessions ensured that any questions or issues were promptly addressed, leading to a smooth transition and high user satisfaction.