I have over five years of experience working with EHR systems, including Epic and Cerner. My role involved configuring, testing, and optimizing clinical applications to meet healthcare providers' needs. I collaborated with clinicians to ensure the system supported efficient workflows and improved patient care. Additionally, I provided training and support to end-users, resolving issues promptly to minimize disruptions. My experience also includes integrating EHR systems with other healthcare technologies, ensuring seamless data exchange and compliance with regulatory standards.

I ensure EHR systems comply with HIPAA by implementing robust security measures, such as encryption, access controls, and audit trails. I stay updated on regulatory changes and conduct regular system audits to identify and address vulnerabilities. Additionally, I collaborate with compliance officers to ensure workflows and data handling practices align with legal requirements. Training staff on HIPAA guidelines and best practices is also a key part of my approach, ensuring everyone understands their role in maintaining compliance and protecting patient data.

When troubleshooting EHR issues, I start by gathering detailed information from users to understand the problem. I replicate the issue in a test environment to identify the root cause, whether it’s a configuration error, software bug, or user error. I then prioritize resolving critical issues that impact patient care or workflows. After implementing a solution, I document the issue and resolution for future reference and provide user training if needed. My goal is to minimize downtime and ensure the system operates efficiently to support clinical operations.

My approach to training end-users involves creating tailored, role-based training programs that address specific workflows and tasks. I use a combination of hands-on workshops, video tutorials, and user manuals to accommodate different learning styles. I emphasize practical examples and real-world scenarios to help users understand how the system supports their daily tasks. Post-training, I provide ongoing support through follow-up sessions and a helpdesk for additional questions. This ensures users feel confident and competent in using the EHR system effectively.

I prioritize competing demands by assessing the impact and urgency of each project. I use project management tools to track progress, set deadlines, and allocate resources efficiently. Regular communication with stakeholders helps me align priorities with organizational goals. For critical projects, such as those affecting patient care or regulatory compliance, I allocate additional resources to ensure timely completion. By maintaining a clear focus on objectives and fostering collaboration, I ensure all projects move forward effectively without compromising quality.