I have extensive experience with various EHR systems, including Epic and Cerner. I've worked on both the implementation and maintenance sides, ensuring data integrity and user accessibility. My role involved training staff on system updates and troubleshooting common issues, which improved overall efficiency and user satisfaction.

I prioritize quick and effective solutions to minimize disruption. I start by diagnosing the problem, then apply my technical knowledge to resolve it. If needed, I escalate to higher-level support. I also document each issue and its resolution for future reference, which helps in building a knowledge base for the team.

I adhere strictly to HIPAA guidelines, implementing robust security measures such as encryption, access controls, and regular audits. I also conduct periodic training sessions for staff on best practices for data protection. By staying updated on the latest security protocols, I ensure our systems are always compliant and secure.

I would first assess the compatibility of the new technology with our current infrastructure. Then, I'd develop a phased implementation plan, starting with a pilot program to identify any potential issues. I believe in thorough testing and user feedback before full-scale deployment to ensure a smooth transition and minimal disruption.

I once led a project to upgrade our EHR system during a pandemic, which was extremely challenging due to staff shortages and increased patient loads. I coordinated with multiple departments, streamlined the training process, and provided 24/7 support during the transition. By maintaining clear communication and flexibility, we successfully completed the upgrade with minimal downtime.