In a fast-paced ED, I prioritize patient care by using triage protocols to assess acuity levels. Critical patients, such as those with life-threatening conditions, are addressed immediately. For others, I ensure timely assessments and interventions while maintaining clear communication with the team. I also utilize electronic health records to track patient progress and coordinate care efficiently. My goal is to balance urgency with thoroughness, ensuring all patients receive appropriate attention without compromising safety or quality.

As an ED RN Access Case Manager, I collaborate with multidisciplinary teams to develop discharge plans tailored to patient needs. This includes arranging home health services, coordinating follow-up appointments, and ensuring patients understand their care instructions. I also address social determinants of health, such as transportation or financial barriers, to facilitate smooth transitions. My focus is on reducing readmissions and ensuring patients have the resources they need to recover successfully outside the hospital.

When conflicts arise, I approach them with professionalism and respect. I actively listen to understand the other person's perspective and communicate my concerns clearly and calmly. If necessary, I use evidence-based practices to support my position. I believe collaboration is key, so I strive to find common ground and focus on the patient's best interest. Escalating issues to a supervisor is a last resort, but I am prepared to do so if patient safety is at risk.

I use clear, simple language to explain medical conditions, treatments, and care plans, ensuring patients and families understand their options. I actively listen to their concerns and address questions empathetically. For non-English speakers, I utilize interpreter services to bridge language barriers. I also provide written materials and follow-up instructions to reinforce verbal communication. Building trust and rapport is essential, so I maintain a compassionate and patient-centered approach throughout interactions.

I stay updated by attending professional development courses, webinars, and conferences focused on emergency nursing and case management. I also subscribe to reputable medical journals and participate in hospital-based training programs. Networking with peers and joining professional organizations, such as the Emergency Nurses Association, provides valuable insights. Additionally, I regularly review hospital policies and evidence-based guidelines to ensure my practice aligns with the latest standards and innovations in patient care.