In my previous role, we experienced a sudden influx of patients due to a mass casualty incident. I quickly assessed the situation, reallocated staff to critical areas, and coordinated with external agencies for additional support. By maintaining clear communication and prioritizing patient care, we managed to stabilize the situation and ensure that all patients received appropriate treatment within the shortest possible time.

I prioritize tasks based on the urgency and severity of patient needs, using a triage system to categorize cases. I also delegate responsibilities to my team members based on their skills and availability. By maintaining a structured schedule and regularly checking in with staff, I ensure that critical tasks are addressed promptly while also managing long-term projects and administrative duties.

I foster a culture of open communication by holding regular team meetings and encouraging feedback. I also use technology, such as digital dashboards and instant messaging, to keep everyone informed in real-time. Additionally, I promote collaboration by assigning cross-functional teams and rotating roles to ensure that everyone understands each other's responsibilities and can support one another during high-stress situations.

I address conflicts promptly by facilitating open discussions and encouraging parties to express their concerns respectfully. I focus on finding common ground and solutions that benefit patient care. If necessary, I involve HR or a mediator to ensure a fair resolution. My goal is to maintain a harmonious work environment where staff can focus on their primary objective: providing excellent patient care.

I regularly review and update our disaster preparedness plans, conduct drills, and ensure that all staff are trained in emergency protocols. I also maintain a well-stocked inventory of medical supplies and coordinate with local emergency services and hospitals to establish mutual aid agreements. By staying proactive and continuously improving our preparedness, we can respond effectively to any large-scale emergency.