I have extensive experience with various EHR systems, including Epic and Cerner. I've managed patient records, ensured data accuracy, and streamlined documentation processes. My proficiency in EHR systems has enabled me to efficiently handle data entry, retrieval, and reporting tasks, ensuring compliance with healthcare regulations.

I understand the importance of maintaining confidentiality in healthcare settings. I adhere strictly to HIPAA guidelines, using secure methods for storing and transmitting sensitive information. I ensure that all data is accessed only by authorized personnel and that any breaches are immediately reported and addressed.

I prioritize tasks based on urgency and importance, using tools like task lists and calendars to stay organized. I also collaborate closely with team members to delegate tasks effectively and ensure smooth workflow. Regular breaks and maintaining a healthy work-life balance help me stay focused and productive.

I would first verify the patient's identity and then listen carefully to their concerns. If the changes are valid and within legal bounds, I would follow the hospital's protocol for amending records, ensuring accuracy and documenting the changes appropriately. I would also communicate with the healthcare team to ensure consistency across records.

In a previous role, a patient was upset about a billing error. I listened empathetically, explained the situation, and worked with the billing department to resolve the issue promptly. I ensured the patient felt heard and satisfied with the outcome, demonstrating my ability to handle conflicts professionally and effectively.