In my previous role, I encountered a family dealing with substance abuse and domestic violence. I coordinated with local agencies to provide immediate safety for the children and counseling for the parents. By maintaining open communication and setting clear expectations, I helped the family understand the importance of breaking the cycle of abuse and seeking professional help. This approach not only ensured the safety of the children but also paved the way for long-term healing and support.

I prioritize tasks based on the urgency and severity of the family's needs. Using a risk assessment framework, I categorize families into high, medium, and low priority. High-priority cases, such as those involving immediate safety concerns, are addressed first. I also maintain a daily checklist and regularly update it to ensure no critical task is overlooked. This systematic approach helps me manage my time effectively and provide timely support to all families.

Building trust begins with active listening and empathy. I ensure that families feel heard and understood by validating their feelings and experiences. I also maintain confidentiality and demonstrate reliability by following through on commitments. Additionally, I engage in cultural competency training to better understand and respect diverse family backgrounds. These strategies help create a safe and supportive environment where families feel comfortable sharing their challenges and seeking help.

When faced with resistance, I first seek to understand the underlying reasons for their reluctance. I engage in open dialogue and ask questions to uncover any fears or misconceptions. By providing clear information about the support available and its benefits, I help them see the value in accepting help. I also involve other family members or community resources to create a supportive network that encourages participation. Persistence and patience are key in these situations, as trust and willingness often develop over time.

In my previous role, I was trained in crisis intervention and safety planning. I have successfully managed several crisis situations by quickly assessing the risk, calming the individuals involved, and developing a practical safety plan. This includes identifying immediate needs, such as emergency shelter or medical attention, and long-term strategies for emotional and psychological support. I ensure that all plans are tailored to the family's specific circumstances and involve collaborative efforts with other professionals to provide comprehensive care.