In my previous role, I encountered a patient who was in denial about their cancer diagnosis. I worked closely with the patient and family to provide emotional support and facilitate communication with the healthcare team. By using active listening and empathy, I helped the patient accept their diagnosis and engage in treatment. I also coordinated with community resources to ensure the family had the necessary support during this difficult time.

I prioritize tasks based on the urgency and complexity of each patient's situation. I maintain a detailed schedule and use a case management system to track progress and deadlines. By regularly reviewing and adjusting my priorities, I ensure that critical needs are addressed promptly while also managing ongoing support for less urgent cases. This approach helps me provide comprehensive care to all my patients efficiently.

I employ a combination of therapeutic techniques, including cognitive-behavioral therapy and mindfulness, to help patients manage their emotional distress. I also provide a safe and non-judgmental space for them to express their feelings. Additionally, I collaborate with mental health professionals and support groups to offer a holistic approach to emotional support, ensuring patients have a robust network of care.

I adhere to the NASW Code of Ethics and engage in ongoing professional development to stay informed about ethical standards. When faced with dilemmas, I consult with colleagues and supervisors to gather diverse perspectives. I also ensure open communication with patients and their families, respecting their autonomy while providing guidance based on best practices and ethical principles.

I have extensive experience connecting patients with community resources such as support groups, financial assistance programs, and transportation services. I maintain a comprehensive database of local and national resources and regularly update it to ensure accuracy. By proactively identifying and coordinating these resources, I help alleviate stressors outside of the clinical setting, allowing patients to focus on their health and well-being.