In my previous role, I implemented an EAP in a company undergoing significant restructuring. I conducted workshops to educate employees on the benefits of the EAP and provided one-on-one counseling sessions. By addressing both individual and organizational stressors, we saw a 30% reduction in absenteeism and a noticeable improvement in employee morale.

Confidentiality is paramount in EAP services. I adhere strictly to legal and ethical guidelines, ensuring that all client interactions are protected. I also educate employees on the confidentiality protocols during initial consultations, reinforcing trust and encouraging them to utilize the services without fear of disclosure.

To promote EAP services, I use a multifaceted approach including awareness campaigns, anonymous surveys, and testimonials from employees who have benefited from the program. I also collaborate with HR to integrate EAP information into new employee orientations and regular company newsletters.

I measure the effectiveness of an EAP through various metrics such as usage rates, employee feedback surveys, and observable outcomes like reduced absenteeism and improved productivity. I also conduct regular reviews with management to assess the program's impact on organizational goals.

In crisis situations, my approach is to provide immediate, compassionate support while ensuring the safety of all parties involved. I have successfully managed crises by coordinating with emergency services, offering short-term counseling, and developing long-term recovery plans tailored to the individual's needs.