In my previous role, I managed over 500 product listings across multiple e-commerce platforms, ensuring accuracy and optimization. I utilized tools like Shopify and WooCommerce to update product descriptions, images, and pricing. I also implemented SEO strategies to improve search rankings, which increased organic traffic by 20%. My focus was on maintaining consistency and enhancing the customer experience, which led to a 15% boost in sales over six months.

I use inventory management software like TradeGecko and ERP systems to track stock levels in real-time. By setting up automated alerts for low stock and conducting regular audits, I ensure accuracy. I also collaborate with suppliers to maintain optimal stock levels, reducing overstock by 10% and preventing stockouts. This approach has minimized fulfillment delays and improved customer satisfaction by ensuring timely order processing.

I focus on streamlining the checkout process, optimizing site speed, and ensuring mobile responsiveness. I also implement personalized recommendations and loyalty programs to enhance engagement. By analyzing customer feedback and behavior, I identify pain points and address them proactively. For example, simplifying the return process increased customer retention by 12%. My goal is to create a seamless and enjoyable shopping experience that drives repeat business.

I use tools like Google Analytics and Tableau to track KPIs such as conversion rates, average order value, and customer acquisition costs. I create detailed reports highlighting trends and areas for improvement, presenting actionable insights to stakeholders. For instance, by identifying a drop in cart abandonment rates through A/B testing, I implemented changes that increased conversions by 8%. My data-driven approach ensures continuous optimization of e-commerce operations.

I maintain open communication with logistics partners and customers to address delays promptly. By tracking shipments in real-time and providing updates, I reduce customer frustration. I also analyze root causes, such as carrier inefficiencies, and work on solutions like diversifying shipping options. In one case, resolving a recurring delay issue improved on-time delivery rates by 18%, enhancing customer trust and satisfaction.