In my previous role, I encountered a situation where a participant became agitated during an outing. I remained calm and used active listening to understand their concerns. I then engaged them in a familiar activity, which helped to de-escalate the situation. I also communicated with the team to ensure we had a plan in place for similar situations in the future.

I prioritize tasks by assessing the immediate needs of each client and the potential risks associated with each situation. I then allocate my time and resources accordingly, ensuring that critical needs are addressed first. I also maintain open communication with my team to coordinate efforts and ensure all clients receive the necessary support.

I encourage social interaction by organizing group activities that are inclusive and engaging. I also facilitate ice-breaker exercises to help participants feel more comfortable with each other. Observing individual interests and strengths, I create opportunities for participants to collaborate on projects, fostering a sense of community and mutual support.

I handle confidentiality by strictly adhering to the organization's policies and legal requirements. I ensure that all client information is stored securely and shared only on a need-to-know basis. I also educate clients about their rights to privacy and the importance of maintaining confidentiality in our interactions.

In a previous role, I noticed a participant was struggling with a structured activity. I adapted the program by incorporating more flexible elements that catered to their interests and learning style. This not only improved their engagement but also boosted their confidence and overall satisfaction with the program.