To ensure effective communication, I would implement regular team meetings and utilize digital communication tools like Slack or email for updates. Establishing clear protocols for information sharing and feedback loops is crucial. I'd also encourage an open-door policy to foster transparency and trust, ensuring that both field teams and donor services are aligned with the organization's goals and donor expectations.

In handling a dissatisfied donor, I would first listen actively to understand their concerns fully. Apologizing sincerely and acknowledging their feelings is key. Then, I'd work collaboratively with the team to address the issue promptly, offering a solution or compensation if appropriate. Maintaining a positive relationship and ensuring the donor feels valued and heard is my priority, aiming to turn a negative experience into a positive one.

Once, I managed a team with conflicting work styles, which affected productivity. I facilitated a team-building session to openly discuss differences and find common ground. By setting clear roles, expectations, and fostering mutual respect, the team's dynamic improved significantly. This experience taught me the importance of leadership in navigating conflicts and the value of communication in building a cohesive team.

Key metrics include donor retention rates, response times to donor inquiries, and the accuracy of donor data management. For field operations, I'd track the number of donor engagements, feedback scores, and the efficiency of resource allocation. Analyzing these metrics helps identify areas for improvement, ensuring both donor satisfaction and operational effectiveness are continuously enhanced.

I prioritize tasks based on urgency and impact, using tools like Asana or Trello for organization. Breaking projects into smaller, manageable tasks and delegating effectively ensures deadlines are met. Regular check-ins with the team help adjust priorities as needed, ensuring that we remain focused on delivering quality work without compromising on time-sensitive commitments.