I have spent the last three years working directly with homeless individuals through a local non-profit organization, where I provided case management services, connected clients with housing resources, and facilitated access to mental health and substance abuse treatment. My approach is always client-centered, focusing on building trust and understanding each individual's unique needs and barriers to stability.

In situations where a client is resistant, I prioritize building a rapport and understanding their concerns without judgment. I employ motivational interviewing techniques to explore their ambivalence and help them identify their own reasons for change. It's crucial to respect their autonomy while gently guiding them towards recognizing the benefits of accepting assistance.

There was a client with severe mental health issues who was repeatedly denied housing due to their condition. I coordinated with mental health professionals to document the client's stability and treatment adherence, then presented this evidence to housing authorities. Through persistent advocacy, we secured a supportive housing placement that met the client's needs and improved their quality of life.

I utilize a combination of digital case management tools and traditional methods like prioritization matrices to track client progress, deadlines, and appointments. Regular check-ins with supervisors and team members ensure that no client's needs are overlooked. Staying organized allows me to provide timely and efficient services to each individual.

I approach each client with cultural humility, recognizing my own biases and seeking to understand their unique cultural, social, and personal context. I actively listen and adapt my communication style to meet their needs, ensuring that services are accessible and respectful of their identity and experiences.