During my previous internship, I managed three cases concurrently, each with unique challenges. I prioritized tasks by assessing urgency and client needs, ensuring timely follow-ups and updates. I maintained clear documentation and communicated effectively with supervisors and clients to stay organized and meet deadlines.

I remain calm under pressure by focusing on problem-solving and breaking tasks into manageable steps. I also practice self-care to maintain resilience and seek support from colleagues or supervisors when needed. This approach helps me stay effective and empathetic while addressing client needs.

I have used tools like Salesforce and case management databases to track client progress, document interactions, and generate reports. I am proficient in data entry and ensuring information is accurate and up-to-date. I am also eager to learn new systems to enhance my efficiency.

I strictly adhere to confidentiality policies by only sharing information on a need-to-know basis and using secure methods for data storage and communication. I am trained in HIPAA regulations and always prioritize safeguarding client information to maintain trust and professionalism.

I approach each client with empathy and respect, actively listening to their concerns and tailoring my communication to their needs. I strive to create a safe and inclusive environment, acknowledging cultural differences and adapting my approach to foster trust and collaboration.