In my previous role as a Distribution Assistant, I once faced a surge in orders due to a promotional event. I quickly organized a team to prioritize urgent orders and used inventory management software to track stock levels in real-time. By implementing a streamlined process for picking, packing, and shipping, we managed to fulfill all orders within the promised timeframe, ensuring customer satisfaction.

I ensure accuracy by regularly conducting inventory audits and reconciling discrepancies immediately. I also utilize barcode scanning technology to minimize human error during the picking process. Additionally, I maintain clear documentation and communicate regularly with the warehouse team to ensure everyone is on the same page regarding stock levels and locations.

To optimize warehouse space, I analyze product turnover rates and arrange high-demand items in easily accessible areas. I also implement a FIFO (First In, First Out) system to manage perishable goods and use vertical space efficiently by installing racking systems. Regularly reviewing and adjusting storage layouts based on usage patterns helps maximize space utilization.

I handle customer inquiries by first accessing our order management system to retrieve accurate and up-to-date information. I then provide clear and concise updates, ensuring the customer understands the current status of their order. If there are any delays, I communicate the reasons transparently and offer potential solutions, such as expedited shipping options or alternative products.

I have extensive experience with logistics software such as SAP, Oracle, and WMS (Warehouse Management Systems). These tools have enabled me to efficiently manage inventory, track shipments, and generate reports. I am proficient in using these systems to optimize workflows, reduce errors, and improve overall distribution operations.