In my previous role, we experienced a sudden spike in emergency calls during a severe storm. I had to prioritize calls based on urgency, coordinate with multiple teams, and ensure that resources were allocated efficiently. I maintained composure, communicated effectively with both callers and responders, and successfully managed the situation, ensuring that critical incidents were addressed promptly.

I prioritize tasks based on urgency and impact. For example, emergency calls take precedence over non-emergency ones. I also consider the availability of resources and the current workload of responding teams. By using a structured approach and clear communication, I ensure that the most critical tasks are addressed first while keeping the overall system running smoothly.

I have extensive experience with dispatch software such as Avaya and Motorola systems. I am proficient in using these tools to manage calls, track resources, and communicate with field teams. I also have experience with GPS tracking systems to monitor the location of vehicles and personnel, ensuring efficient resource allocation.

I remain calm and empathetic when dealing with difficult callers. I listen to their concerns, acknowledge their feelings, and work to resolve their issues as quickly as possible. By maintaining a professional and patient demeanor, I can de-escalate situations and ensure that the caller feels heard and supported.

I ensure that all communications and actions are accurately documented in real-time. I use standardized formats and check for accuracy before finalizing logs. This helps in maintaining a clear audit trail and ensures that all relevant information is available for future reference or during debriefing sessions.