Throughout my career, I have successfully led multiple quality improvement projects, including reducing hospital-acquired infections by 20% and improving patient satisfaction scores. I utilize Lean and Six Sigma methodologies to identify root causes and implement sustainable solutions. My approach involves engaging multidisciplinary teams, collecting data, and continuously monitoring outcomes to ensure long-term success.

I maintain a robust compliance program that includes regular audits, staff training, and policy reviews. By staying updated on regulatory changes, I ensure our protocols are current and effective. I also foster a culture of accountability where staff are encouraged to report issues and participate in continuous improvement efforts.

I believe in leading by example and promoting open communication. I encourage staff to report safety incidents without fear of retribution and provide regular training on best practices. Additionally, I recognize and celebrate successes to reinforce positive behaviors and motivate the team to prioritize patient safety.

My first step is to ensure the immediate safety and well-being of the patient. I then conduct a thorough investigation to understand the root cause and involve all relevant stakeholders. Based on the findings, I implement corrective actions and follow up to ensure they are effective. I also use the incident as a learning opportunity for the team to prevent future occurrences.

I have extensive experience in data analysis, using tools like Excel, Tableau, and statistical software. I collect and analyze data to identify trends, measure performance, and evaluate the effectiveness of interventions. This data-driven approach allows me to make informed decisions and prioritize initiatives that will have the greatest impact on quality and safety outcomes.