I have over 10 years of experience in sales account management, leading teams of up to 20 members. My approach involves setting clear objectives, providing ongoing coaching, and fostering a collaborative environment. I've successfully increased client retention rates by 20% and achieved a 15% growth in annual revenue through strategic account planning and team empowerment.

When a key account is at risk, I immediately engage with the client to understand their concerns and identify the root cause. I then assemble a cross-functional team to develop a tailored solution that addresses their needs. My strategy includes transparent communication, proactive problem-solving, and offering value-added services to rebuild trust and retain the account.

I focus on deepening relationships with existing clients by understanding their evolving needs and offering personalized solutions. Regular account reviews and strategic planning sessions help identify growth opportunities. Additionally, I encourage cross-selling and upselling by training the team on product knowledge and client relationship management.

I measure success through key performance indicators (KPIs) such as client retention rates, account growth, and customer satisfaction scores. Regular performance reviews and feedback sessions ensure alignment with goals. I also track individual and team achievements to recognize and reward outstanding performance, fostering a culture of continuous improvement.

In a previous role, I encountered a conflict between two team members over a client account. I facilitated a private meeting to understand each perspective and identified the core issue. By mediating a compromise that aligned with the team's goals and the client's needs, I was able to resolve the conflict and maintain a positive team dynamic.