I have over 15 years of experience managing medical-surgical units, where I implemented evidence-based practices and interdisciplinary collaboration to enhance patient care. For instance, I introduced a new protocol for post-operative care, reducing complications by 20% and improving patient satisfaction scores. My approach focuses on continuous improvement, staff education, and leveraging technology to monitor patient progress in real-time.

Addressing staffing challenges involves a multifaceted strategy. I prioritize employee engagement through regular feedback, professional development opportunities, and a supportive work culture. When understaffing occurs, I collaborate with HR to expedite recruitment and utilize cross-training to ensure adequate coverage. Additionally, I advocate for competitive compensation and benefits to reduce turnover.

Ensuring compliance involves a proactive approach. I conduct regular audits and staff training sessions to stay updated on regulatory changes. I also foster a culture of accountability by involving team members in the compliance process and providing them with the necessary resources. Regular reporting and continuous monitoring help identify and address any gaps promptly.

Balancing innovation and established protocols requires a structured approach. I encourage a culture of innovation by creating a safe space for staff to propose new ideas. However, any new initiatives are rigorously tested and aligned with established protocols to ensure patient safety. I also involve key stakeholders in the decision-making process to maintain a balance between innovation and reliability.

In a previous role, I encountered a conflict between two senior nurses over patient care protocols. I addressed the issue by facilitating a mediation session, where both parties were encouraged to express their concerns and perspectives. I then worked with them to find a mutually agreeable solution, emphasizing the importance of teamwork and patient outcomes. This approach not only resolved the conflict but also strengthened the team's cohesion.