I have over 10 years of experience in managing home and community-based services, including overseeing multidisciplinary teams, ensuring compliance with state and federal regulations, and improving service delivery models. My previous role involved leading a team of 50+ professionals, implementing new technologies to enhance client care, and achieving a 95% client satisfaction rate.

I prioritize projects based on their impact on client outcomes, resource availability, and deadlines. I use project management tools like Asana and Trello to track progress, delegate tasks, and ensure timely completion. Regular team meetings and clear communication channels help in managing multiple projects effectively.

I would implement a continuous quality improvement (CQI) program, including regular audits, client feedback surveys, and staff training. Additionally, I would introduce technology solutions to streamline processes and enhance data collection for better decision-making. Collaborating with stakeholders to set clear quality benchmarks and regularly reviewing performance against these benchmarks would also be crucial.

I address conflicts by fostering open communication and active listening. I encourage parties to express their concerns and work collaboratively towards a resolution. Mediation and conflict resolution training for team members are also part of my approach. By maintaining transparency and fairness, I ensure that conflicts are resolved efficiently and positively impact team dynamics.

My approach to budget management involves setting clear financial goals, conducting regular budget reviews, and ensuring alignment with organizational objectives. I prioritize resource allocation based on service needs and strategic priorities, using data-driven decision-making. I also seek to optimize costs without compromising quality, leveraging technology and efficient processes to maximize resource utilization.