I have over 10 years of experience in billing operations, having managed teams that processed millions of transactions annually. My approach involves implementing robust internal controls, utilizing automated reconciliation tools, and conducting regular audits to ensure accuracy. I also prioritize training and development for my team to maintain high standards of performance and compliance.

When disputes arise, I first ensure that my team has clear guidelines and processes in place to address them promptly. I then work closely with the customer service and finance teams to investigate the root cause of the discrepancy. My goal is to resolve issues efficiently while maintaining transparency and customer satisfaction.

I focus on process optimization, leveraging technology to automate repetitive tasks and reduce manual errors. I also implement cost-saving measures such as negotiating better rates with vendors and optimizing payment terms. Additionally, I encourage cross-functional collaboration to identify and eliminate inefficiencies across the billing lifecycle.

I stay updated on relevant regulations and ensure that my team is trained accordingly. I implement compliance checks within our billing systems and conduct regular reviews to identify and address any gaps. I also work closely with our legal and compliance teams to ensure that all billing practices adhere to the latest standards.

In my previous role, I led the implementation of a new billing system that improved accuracy and reduced processing time by 30%. I coordinated with IT, finance, and operations teams to ensure a smooth transition. My approach included thorough planning, extensive testing, and comprehensive training for the billing team to minimize disruptions and maximize the system's benefits.