In my previous role, I led a team of 50+ professionals to successfully implement a company-wide ERP system, which streamlined operations across 10 departments. I managed the project lifecycle from requirements gathering to post-implementation support, ensuring on-time and within-budget delivery. My approach included rigorous risk management and stakeholder communication, which were critical to the project's success.

I ensure alignment by maintaining close collaboration with business units to understand their objectives and challenges. I then translate these needs into technical requirements and prioritize projects that offer the highest business value. Regular reviews and feedback loops with stakeholders help keep projects on track and aligned with evolving business strategies.

I employ a proactive risk management strategy that includes early identification of potential risks, continuous monitoring, and contingency planning. I also ensure that all team members are trained in risk awareness and mitigation techniques. Regular risk assessments and stakeholder updates are integral to my approach, helping to minimize disruptions and ensure project continuity.

I address conflicts by fostering an open communication environment where team members feel comfortable expressing concerns. I mediate disputes by understanding all perspectives and facilitating a collaborative solution. My focus is on maintaining team cohesion and ensuring that conflicts are resolved in a way that strengthens the team and supports project goals.

In my last position, I spearheaded the optimization of a legacy CRM system, which reduced processing times by 30%. By analyzing system performance and user feedback, I identified bottlenecks and implemented targeted upgrades. This not only enhanced user satisfaction but also significantly reduced operational costs, demonstrating my ability to drive efficiency through strategic IT improvements.