I would focus on implementing a robust education and training program for clinicians and coders, emphasizing the importance of accurate documentation. Additionally, I would leverage technology, such as AI-driven tools, to identify gaps in documentation and provide real-time feedback. Regular audits and feedback loops would ensure continuous improvement, while collaboration with clinical and coding teams would foster a culture of accountability and compliance.

I stay current by attending industry conferences, participating in professional organizations like AHIMA and ACDIS, and subscribing to regulatory updates from CMS and other governing bodies. I also engage in continuous education through webinars and certifications, ensuring I can adapt to evolving standards and effectively communicate changes to my team.

In my previous role, I identified inefficiencies in the documentation workflow and implemented a standardized template system. This reduced errors by 20% and improved coding accuracy. I also introduced a mentorship program for new clinicians, which enhanced their understanding of documentation requirements and led to a 15% increase in compliance rates within six months.

I address resistance by fostering open communication and emphasizing the benefits of accurate documentation, such as improved patient care and reduced audit risks. I involve clinicians in the planning process, gather their feedback, and provide tailored training to ease the transition. By building trust and demonstrating the value of the changes, I ensure buy-in and collaboration.

Key metrics include case mix index (CMI), documentation accuracy rates, query response rates, and denial rates due to documentation issues. I also track clinician engagement and satisfaction with the program. Regularly analyzing these metrics helps identify areas for improvement and ensures the program aligns with organizational goals for compliance and revenue integrity.