In a previous role, I had a client who was consistently dissatisfied with our service delivery. I scheduled a series of meetings to understand their concerns and identified that the issue was rooted in a lack of communication. I implemented a more structured communication plan, including regular updates and a dedicated point of contact. This not only improved the client's satisfaction but also strengthened our relationship, leading to a long-term partnership.

I prioritize tasks by assessing the urgency and impact of each project. I use a combination of tools like Gantt charts and project management software to visualize deadlines and dependencies. Additionally, I conduct weekly team meetings to ensure everyone is aligned and to address any emerging priorities. This approach helps in managing multiple projects efficiently while maintaining high-quality service delivery.

I focus on proactive communication, regular feedback loops, and personalized service. By setting clear expectations at the outset and maintaining open lines of communication, I ensure clients feel heard and valued. I also conduct quarterly reviews to gather feedback and make necessary adjustments. This approach fosters trust and ensures that our services consistently meet or exceed client expectations.

I address team conflicts by fostering an open-door policy where team members feel comfortable discussing issues. I facilitate mediation sessions to understand each party's perspective and work towards a mutually agreeable solution. By promoting a culture of respect and collaboration, I ensure that conflicts are resolved constructively, and the team remains focused on delivering exceptional client services.

In my previous role, I led the implementation of a new client onboarding process that included a comprehensive needs assessment and tailored service packages. I collaborated with cross-functional teams to develop and test the new process, ensuring it aligned with client expectations. The implementation resulted in a 20% increase in client retention and improved overall satisfaction scores.