Throughout my career, I have successfully coordinated care for diverse patient populations across various healthcare settings. I have utilized advanced communication and organizational skills to ensure seamless transitions of care, reducing readmission rates and improving patient outcomes. My experience includes working with interdisciplinary teams to develop and implement care plans that address the unique needs of each patient, ensuring all providers are aligned and informed.

In high-pressure environments, I prioritize tasks based on urgency and impact on patient care. I utilize tools like task management software and daily checklists to stay organized. Regular team meetings and clear communication channels help in delegating tasks effectively. I also ensure to take regular breaks to maintain focus and efficiency, which is crucial for managing a demanding role like Director of Care Coordination.

To improve care coordination, I would first conduct a thorough assessment of current processes and identify gaps in communication and workflow. Implementing electronic health records and real-time communication platforms can enhance information sharing among providers. I would also advocate for regular training sessions to ensure all team members are updated on best practices in care coordination, fostering a culture of continuous improvement.

Conflicts in patient care are addressed through open and respectful dialogue, focusing on the best interests of the patient. I facilitate discussions to understand differing perspectives and encourage collaborative problem-solving. By setting clear expectations and guidelines, I ensure that all team members align their actions with the organization's goals and patient outcomes. Mediation and conflict resolution training can also be beneficial for the team.

In my previous role, I led a project to streamline post-acute care transitions, which significantly reduced hospital readmissions by 20%. I coordinated with hospitals, skilled nursing facilities, and home health agencies to establish a standardized discharge protocol. This involved creating detailed care plans and follow-up schedules, ensuring patients received timely and appropriate care post-discharge. The project improved patient satisfaction and reduced healthcare costs.