In my previous role, I had a client who was consistently dissatisfied with our service delivery. I scheduled a series of meetings to understand their concerns and aligned our team to address each issue systematically. By maintaining open communication and demonstrating our commitment to their success, we were able to turn the relationship around, resulting in a long-term partnership and a significant increase in their account value.

I prioritize tasks by assessing the impact on revenue, client satisfaction, and strategic alignment with company goals. I use a combination of tools like project management software and daily checklists to ensure nothing falls through the cracks. Regularly reviewing and adjusting priorities based on client feedback and market changes helps me stay agile and responsive.

I focus on building strong relationships through consistent communication, proactive problem-solving, and delivering value beyond expectations. Regularly reviewing performance metrics and setting clear, achievable goals with clients helps in identifying growth opportunities. Additionally, I encourage cross-functional collaboration to offer comprehensive solutions that meet the client's evolving needs.

First, I listen carefully to understand the client's concerns without interrupting. Then, I acknowledge their feelings and explain the steps we will take to resolve the issue promptly. I involve the relevant team members to ensure a swift and effective solution. Finally, I follow up to confirm the client's satisfaction and reinforce our commitment to their success.

In my previous role, I led a team of account managers by setting clear expectations, providing regular feedback, and fostering a collaborative environment. I encouraged continuous learning through training sessions and mentorship programs. By recognizing individual strengths and addressing areas for improvement, I successfully increased team performance and client satisfaction rates.