In my previous role as Director of Business Office Services, I managed a team of 20 staff members responsible for financial reporting, procurement, and administrative support. A key challenge was implementing a new ERP system, which required extensive training and change management to ensure smooth operations. I also had to navigate budget constraints while maintaining service quality, which I achieved by optimizing processes and negotiating better vendor contracts.

I prioritize tasks by assessing their urgency and impact on the organization. I use project management tools like Trello and Asana to track progress and allocate resources effectively. For example, during a recent office relocation, I prioritized logistics and communication to ensure minimal disruption. I also hold regular team meetings to align on priorities and address any bottlenecks.

Effective communication starts with clear expectations and regular updates. I hold weekly team meetings to discuss progress, challenges, and upcoming tasks. I also encourage open dialogue by creating a feedback loop where team members can voice concerns and suggestions. Additionally, I use collaborative tools like Slack and Microsoft Teams to facilitate real-time communication and document sharing.

I approach conflicts with a focus on understanding the root cause and finding a mutually beneficial solution. I facilitate open discussions to ensure all parties can express their perspectives. For example, when there was a disagreement over resource allocation, I organized a joint meeting to discuss priorities and reached a consensus that aligned with the organization's goals.

One significant change I implemented was transitioning to a paperless office system. This involved selecting and integrating new software, training staff, and ensuring compliance with data security protocols. The transition was challenging, but by setting clear milestones and providing continuous support, we successfully reduced paper usage by 70% and improved efficiency.