In my previous role at a busy café, a customer became upset because their order was delayed. I approached the situation calmly, apologized for the delay, and offered a complimentary drink to make up for the wait. I kept the conversation positive and ensured they received their order promptly. This approach not only resolved the issue but also turned the customer's experience around, leading to positive feedback.

During peak hours, I prioritize tasks based on urgency and impact. I start by ensuring all guests are greeted and seated promptly. Then, I focus on taking orders accurately and efficiently. I also keep an eye on the dining area to anticipate needs, such as refilling water or clearing tables. By maintaining a systematic approach and effective communication with the team, I ensure smooth operations even during the busiest times.

I adhere to strict food safety protocols, including regular handwashing, using gloves when handling food, and ensuring proper storage and temperature control. I also keep the work area clean and organized to prevent cross-contamination. Regular training and staying updated on the latest food safety guidelines help me maintain high standards consistently.

I believe in active listening and empathy when handling feedback or complaints. I let the guest express their concerns fully, then respond with a sincere apology and a willingness to make things right. Whether it's rectifying a mistake in their order or offering a discount, I aim to resolve the issue promptly and ensure the guest leaves satisfied. This approach helps build trust and improve future interactions.

In my previous job, I organized a weekly team meeting where we shared feedback, discussed challenges, and celebrated successes. This fostered open communication and a sense of camaraderie. I also took the initiative to help new team members by training them and ensuring they felt supported. These efforts helped create a positive and collaborative work environment, which positively impacted our service quality.