In my previous role at a busy café, a customer became upset over a delay in their order. I approached the situation calmly, apologized for the inconvenience, and offered a complimentary drink while they waited. I kept them updated on the status of their order and ensured they left satisfied. This experience taught me the importance of empathy and proactive communication in resolving customer issues.

During peak hours, I prioritize tasks based on urgency and impact on customer experience. I ensure that orders are taken promptly, meals are served accurately and on time, and any immediate customer needs are addressed first. Using a checklist helps me stay organized and efficient, ensuring that no critical task is overlooked.

I adhere to strict cleaning protocols, regularly sanitizing tables, chairs, and serving areas. I ensure that all staff wear clean uniforms and use gloves when necessary. Additionally, I monitor the kitchen and dining area to prevent cross-contamination and promote a clean environment. Regular training on hygiene practices is also crucial.

If a dish is incorrect, I would immediately apologize to the customer, remove the incorrect dish, and quickly prepare the correct order. I would also inform the kitchen staff to prevent future errors. Offering a complimentary item or discount can help restore customer satisfaction and demonstrate our commitment to quality service.

In my previous role, I completed a food safety certification course that covered proper food handling, storage, and preparation techniques. I am familiar with temperature control, preventing cross-contamination, and maintaining clean workstations. These practices ensure the safety and quality of the food served to customers.