During my time at a busy restaurant, a customer complained about a cold meal. I immediately apologized, offered to replace the dish, and informed the kitchen to expedite the order. I also checked back with the customer to ensure they were satisfied with the replacement. This proactive approach helped maintain a positive dining experience and demonstrated my ability to handle customer concerns effectively.

I prioritize tasks by assessing immediate needs first, such as refilling drinks and clearing tables. I then focus on preparing tables for incoming guests and ensuring all orders are accurate and timely. Using a checklist helps me stay organized and efficient, ensuring that no detail is overlooked during peak hours.

I believe in active listening and empathy to understand customer needs. I maintain a friendly and approachable demeanor, respond promptly to requests, and go the extra mile to exceed expectations, such as offering dessert recommendations or assisting with special dietary requirements. These strategies help create a welcoming atmosphere and foster customer loyalty.

I appreciate positive feedback as it reinforces my efforts and motivates me to continue providing excellent service. When faced with negative feedback, I remain calm, listen attentively, and use it as a learning opportunity to improve. I thank the customer for their input and assure them of corrective actions, demonstrating my commitment to service excellence.

I have extensive experience in adhering to food safety protocols, including proper handwashing, using gloves, and maintaining clean workstations. I ensure that all food is stored, handled, and served according to health regulations. Regular training and certification in food safety practices have equipped me with the knowledge to prevent contamination and ensure customer safety.