I have over five years of experience in managing dining room operations, including overseeing staff, ensuring customer satisfaction, and maintaining high standards of cleanliness and service. In my previous role, I successfully implemented a new training program that reduced service errors by 30% and improved customer feedback scores.

I prioritize active listening and empathy when handling customer complaints. I quickly assess the situation, apologize for any inconvenience, and offer immediate solutions. For example, I might offer a complimentary dish or expedite their service to turn a negative experience into a positive one.

I believe in setting clear expectations and providing regular feedback. I conduct regular training sessions to keep staff updated on best practices and new menu items. Additionally, I recognize and reward good performance, which boosts morale and encourages teamwork.

I conduct regular inspections and training sessions to ensure all staff are aware of and comply with health and safety regulations. I also maintain detailed records of all inspections and training, and I stay updated on any changes in regulations to ensure ongoing compliance.

In a previous role, I noticed that the dining room was frequently understaffed during peak hours. I reorganized the staff schedule and introduced a flexible staffing model, which allowed us to handle peak times more effectively and reduced wait times by 20%.