In my previous role, a customer was dissatisfied with their meal and demanded a refund. I calmly listened to their concerns, acknowledged their frustration, and offered to replace the meal with something else. I also provided a complimentary dessert to show our commitment to their satisfaction. This approach not only resolved the issue but also turned the customer into a loyal patron who appreciated the personalized attention.

During a busy shift, I prioritize tasks based on urgency and impact. I ensure that customer service is top priority, so I start by addressing any immediate customer needs or complaints. Next, I delegate tasks to my team members, ensuring that each person is focused on their specific responsibilities. I also keep an eye on the overall dining room to anticipate any potential issues and address them proactively.

I believe in leading by example and fostering a positive work environment. I regularly recognize and reward team members for their hard work and achievements. I also encourage open communication and provide opportunities for professional growth. By setting clear expectations and providing consistent feedback, I help my team stay motivated and aligned with our goals.

I implement a structured cleaning schedule that includes regular checks and immediate attention to any messes. I also conduct daily briefings with my team to emphasize the importance of cleanliness and organization. By providing the necessary tools and resources, and by leading by example, I ensure that the dining room consistently meets our high standards.

When a team member is not performing up to expectations, I first identify the root cause of the issue. I then have an open and honest conversation with the team member, providing specific feedback and setting clear performance goals. I offer support and resources to help them improve, such as additional training or mentoring. If the issue persists, I escalate the matter to the appropriate management level to ensure a resolution that benefits both the team member and the organization.